Bakkal Store


Food Delivery Store

Back End App Design

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Project Overview


Spring 2022

My Role

UI UX Designer

Tools Used

Figma, Zeplin

Bakkal Store is an ethnic food delivery mobile app for stores based in California. It helps stores to manage their orders and assign a driver for delivery. The ultimate objective for this project was to make the overall experience more customer-oriented and user-friendly thus making it easier for the stores to manage their orders.

Project Timeline

The project was divided into three main parts for a better visual representation of the events overview. Starting with the discovery stage all the way to the final product.

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The current app design is outdated and not user-friendly. There are a few key functionalities missing.

Our goal was to make it easier for the stores to manage their orders by creating a better user experience and a more pleasant visual presentation of the app.

My role

​My role in this project as a UI/UX designer was to take ownership of the app design, from concept to delivery. My responsibilities included: user research, competitive analysis, wireframing, prototyping, usability testing, iteration, and collaboration with the development team.

Design Process

The Double Diamond is a structured design approach to tackle challenges in four phases: Discover/Research, Define/Synthesis, Develop/Ideation, Deliver/Implementation.


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Previous Design & User Flow

The current design is visually heavy and confusing. The user takes a lot of time to understand how the app works and where to click. There are a few key functionalities missing.

Current App Pain Points

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User Persona

After gathering the data of the current users of the app I have created a user persona that demonstrates key user needs, expectations, and pain points.

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Information Architecture

The user journey map helped us understand the user context and gave us a clear picture of the steps the user goes through when interacting with the app. It allows us to see the app from the user's point of view.

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Design System

Based on the existing brand guidelines I have created a design system for this app to make the design and future iterations consistent and aligned.


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Visual Design

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The first thing you see when opening the app is a Splash screen following the Sign In/Sign Up journey.

Home Screen

Once you're signed in, you're able to see and track new and dispatched orders.

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In the Items tab, you're able to see and manage your products, set a discount, or make an item unavailable.


In the Discounts tab, you're able to manage all store's automatic discounts and discount codes, create new discounts or remove others.

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You can see all of your earnings history through this view as well as total orders and the average rating of your store.


Profile stores all necessary information about your account, statistics, store open times, printer settings, and more

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More Screens

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